Getting started Epson TM-m30III

Introduction

The Epson TM-M30III is a cutting-edge thermal receipt printer designed for businesses seeking high performance and efficiency. With its sleek and compact design, this printer is ideal for retail, hospitality, and other point-of-sale environments where space is at a premium. Featuring advanced connectivity options, fast printing speeds, and easy integration with various devices, the TM-M30III ensures seamless transactions and superior customer service. Its user-friendly interface and reliable performance make it a top choice for businesses aiming for smooth and efficient receipt printing solutions.

Table of contents

Getting started
Hardware Setup
Detecting
Testing
Troubleshooting

Getting started

Unboxing and Contents

Step 1: Carefully unpack the printer and check if all the components are included, such as the printer unit, power cable, interface cable, user manual, and any other accessories.

Step 2: Familiarize yourself with the printer’s physical features, such as the power button, paper feed button, and connectivity ports.

Hardware Setup

Power Connection:

Plug in the printer using the provided power cable and turn it on. Ensure that you connect it to a power source compatible with the printer's specifications.

Paper Roll Installation:

Load thermal paper into the paper roll holder. Make sure to follow the instructions in the user manual regarding the correct way to load the paper to avoid jams or printing issues.

Detecting Printer

Please see Point of Sale - Advanced - Paired Printer for steps to add a printer to eatOS app.

Test Print

Step 1: Be sure you have the eatOS app open and are logged in. The specific user does not matter.

Step 2: From your new order screen tap the drop down arrow (a) or slide the setting bar down (b):



Step 3: Select Advanced



Step 4: On the left-hand side of your screen, select Paired Printers



Step 5: Tap on Detect Device. Follow by selecting your default KOT printer, receipt printer, and custom item.

Step 6: Tap on Test Printer

Note: The test print function specifically applies to receipts. Once you’ve selected the default Bill/Receipt printer model, you can initiate a test print to preview the bill and receipt templates. This confirms the successful connection of your printer. For testing kitchen tickets, simply create a test order and send it to your kitchen.

Troubleshooting

Here are some steps you can take if you're printer seems to be functioning incorrectly or not at all:

Make sure the paper is installed correctly

Make sure the printer is on

Check your connections whether they be USB or RJ45 (Ethernet)

For additional info or troubleshooting, turn the printer off. After the printer is powered down, hold down the feed button and keep holding it while turning the printer back on. The printer should start printing diagnostics and information that includes MAC address, IP info, etc.

What does an orange light indicate on my printer?

A flashing orange light on a printer can mean a few things but it usually means a problem of some kind.

Flashing orange light

Open the printer's cover and make sure the paper is not jammed.
Close the printer's cover.
Turn the printer off, then back on.

Solid orange light

Open the printer's cover.
Remove the roll and reload it so it feeds up from the bottom of the roll. If there is no paper left, load a new roll.
Close the cover on the paper.
If the light does not turn off, power the printer off and on and wait for a solid blue status light.


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Updated on: 05/21/2024