How to Refresh and Clear Cache in the Point of Sale (POS) App

Refreshing the Point of Sale (POS) app can help resolve minor technical issues and enhance performance. Here's how you can refresh your POS app and clear its cache effectively:

Step 1: Locate the Hamburger Icon

Position: Find the hamburger icon (three horizontal lines) below the screen on your POS device. This icon is used to access the list of open applications.



Step 2: Access the List of Open Apps

Action: Tap on the hamburger icon. This action will display all apps on your device, providing an overview of what's open.



Step 3: Close the Active App

Options:

Slide Up to Close: Select the app you wish to refresh, then slide it upward. This gesture will close the app.



Tap the “X” Icon: Alternatively, you can simply tap the “X” icon on the app window to close it.



Note: Ensure all unnecessary apps are closed to free up system resources and reduce potential conflicts.

Step 4: Re-open the eatOS App

Action: Locate and tap the eatOS app icon on your home screen. Opening the app again will trigger the loading screen, ensuring a fresh start of the application.




Additional Tips

Regular Refresh: Periodically refreshing the app can prevent slowdowns and enhance overall functionality.

Device Restart: Consider restarting the POS device if refreshing the app does not resolve the issue.

Update Check: Ensure the eatOS app is up to date by checking for updates in the app store regularly.


How to Clear Cache

Tap the Circular Button: Press the circular button at the bottom of the screen to access the main menu.



Open Settings: Find and select Settings from the menu options.



App & Notification: Tap on the Apps & Notification and select eatOS Point of Sale.



Clear Cache: Go to Storage and tap Clear Cache.



Note: Avoid the Clear Storage option, as it may delete saved app data. Use the hamburger icon to view open apps and ensure the app has been closed.

Relaunch the App: Reopen the eatOS app to ensure it starts with a cleared cache and an optimally fresh state

Troubleshooting

Technical support might need further assistance if the app does not reload properly even after clearing the cache.

By following these steps, you can efficiently refresh and clear the cache of the eatOS app on your POS device, maintaining smooth and effective business operations

Updated on: 11/13/2024