Restoring CFD Connection

Introduction

If you're experiencing connectivity issues between your Point of Sale (POS) system and the Customer-Facing Display (CFD), follow these steps to diagnose and resolve the problem.

Table of Contents

Troubleshooting Guide: Connecting CFD to POS System

Troubleshooting Guide: Connecting CFD to POS System

Step 1: Verify CFD Connection

Check if the CFD connection is established. If the connection is successful, the tab will appear in Green. If not, the tab will be displayed in Red.

Step 2: Quick Check

For a swift diagnosis, perform the following steps:

Double-tap the CFD screen and select "Allow" if prompted.
On the POS Status bar, swipe left twice and choose "CFD Connected or Disconnected."
In the popup, select the Bluetooth icon.
Choose the Bluetooth CFD device from the list of available devices.
A green cloud icon will indicate a successful connection.

Step 3: Hard Check

For a more thorough investigation, follow these steps:

Ensure Bluetooth connection on both devices (POS and CFD) is established.


On POS:

a. Navigate to "Apps" via the TeamViewer screen's top navigation.
b. Return to the "Remote Control" tab.
c. Select "Connected Devices" and review Bluetooth-paired devices.
d. Rename the device to the respective Location name and device Type.


On CFD:

a. Access the Android settings through the TeamViewer screen's top navigation.
b. Return to the "Remote Control" tab on TeamViewer's top navigation.
c. Choose "Connected Devices" and review Bluetooth-paired devices.
d. Rename the device to the corresponding Location name and device Type.

After ensuring both devices are paired, double-tap the CFD screen and select. Allow on the popup.

On the POS, tap "CFD Disconnected" on the status bar. Then, select the Bluetooth icon on the connection type popup.

Choose the Bluetooth CFD Device named "Location Name & Device Type" that is detected.

Once connected, a little green cloud icon with a checkmark will appear.

Test the connection by adding products to the cart and observing the CFD response.

Conclusion:

By following these steps, you can efficiently troubleshoot and establish a connection between your POS system and the Customer-Facing Display (CFD). If the issue persists, please contact our support team for further assistance.



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Updated on: 04/21/2024