SUNMI POS Log Collection

How to Obtain POS Log Files from iMin and SUNMI Devices

Overview

POS logs enable the eatOS team to investigate issues accurately by recording device activity before, during, and after an incident. Support, QA, and Development use these logs to confirm issues, identify root causes, and validate fixes.

Use this guide to collect logs from iMin and SUNMI devices. Begin with the POS app upload method for most POS-related issues. Use device management tools only when device, system, or file-level logs are required.

Table of Contents

• iMin POS Log Collection
• SUNMI POS Log Collection

Why Logs Are Important for eatOS

Logs provide the technical evidence necessary to understand events on the POS device.

Logs help the eatOS team:

1. Confirm what happened

Logs capture app activity, errors, device behavior, requests, and system responses.

2. Investigate issues faster

Logs reduce guesswork and help the team determine whether the issue originates from the POS app, device, network, backend, synchronization, database, or configuration.

3. Reduce back-and-forth

Comprehensive logs enable Support, QA, and Development to investigate with fewer follow-up questions.

4. Support proper escalation

Logs provide QA and Development with the information needed for in-depth issue review.

5. Validate fixes

Logs help confirm if the issue has been resolved following a fix or update.

6. Protect customer operations

Prompt log collection helps resolve issues that could impact ordering, payments, printing, synchronization, and daily restaurant operations.

Before You Begin

Before collecting logs, ensure the following:

1. Identify the device type: iMin or SUNMI
2. Ensure the POS device is connected to the internet
3. Verify the correct restaurant or location
4. Obtain the device serial number, if available
5. Reproduce the issue before uploading or collecting logs, if possible
6. Note the date and approximate time the issue occurred
7. Prepare a brief description of the issue for the support ticket or investigation record

iMin Devices

Introduction to iMin Log Collection

iMin devices support log collection via the POS app and iMinKit Remote Management.

For most POS app issues, use the Upload Logs option from the POS screen first. For device-level issues, use iMinKit Remote Management to locate the device, capture logs, and download files for review.

Method 1: Upload Logs from the POS App

Use this method for typical POS app issues.

Option A: Upload Logs from the POS Drop-Down Menu

1. Open the POS drop-down menu
2. Select Support
3. Click Upload Logs
4. Wait for the upload to complete
5. Open the backend/dashboard where logs are reviewed
6. Locate the uploaded logs under the related device, restaurant, or support record

Option B: Upload Logs Using the Headset Icon

Use this quicker method when the headset icon is available on the POS screen.

1. On the main **POS screen, **tap the headset icon on the upper-right side of the screen
2. Select Upload Logs
3. Wait for the upload to complete
4. Check the dashboard to confirm that the logs are available

Method 2: Copy Local Logs to an Accessible Folder**

Use this method when the logs are stored locally but cannot be captured directly from the original folder.

1. Open the device file browser
2. Locate the log files on the device

3. Copy the logs to an accessible folder, such as:

/sdcard/log

Downloads

iMinRemoteFilesFolder

4. Go back to iMinKit
5. Open Device Management > Remote Management
6. Select the device
7. Click More… > Capture Logs
8. Select the copied log files
9. Click Confirm to download them

The iMin cloud platform manual states that users can browse to /sdcard/log and use the capture logs operation to download the corresponding files.

Method 3: Capture Logs from iMinKit Remote Management

Use this method when you need device or system logs from an iMin device.

1. Log in to iMinKit
2. Go to Device Management
3. Open Remote Control
4. Find the device

a. Filter by group

Select the group where the device is assigned, then choose the target device from the list

b. Search by serial number

If you know the device serial number, enter it in the search bar to find the device directly

5. Confirm that the device status is Online
6. Click More▾ on the target device
7. Select Capture files
8. Select the required log files
9. Click Confirm
10. Download the captured logs

11. Attach the logs to the support ticket, QA tracker, or investigation record

iMin’s documentation confirms that Remote Management can retrieve logs when the device is online and connected to the cloud platform, using Device Management > Remote Management > More… > Capture Logs.

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SUNMI Devices

Introduction to SUNMI Log Collection

SUNMI devices support log collection through the POS app and SUNMI remote support tools.

For most POS app issues, use the Upload Logs option from the POS screen first. For device-level issues, use SUNMI Remote Assistance, File Transfer, or ADB when deeper troubleshooting is required.

Method 1: Upload Logs from the POS App

Use this method for standard POS app issues.

Option A: Upload Logs from the POS Drop-Down Menu

1. Open the POS drop-down menu
2. Select Support
3. Click Upload Logs
4. Wait for the upload to complete
5. Open the backend/dashboard where logs are reviewed
6. Locate the uploaded logs under the related device, restaurant, or support record

Option B: Upload Logs Using the Headset Icon

Use this quicker method when the headset icon is available on the POS screen.

1. On the main **POS screen, **tap the headset icon on the upper-right side of the screen
2. Select Upload Logs
3. Wait for the upload to complete

4. Check the dashboard to confirm that the logs are available

Method 2: Collect Logs Using SUNMI Remote Assistance

Use this method when you need to collect device-level logs or troubleshoot the device remotely.

1. Log in to the SUNMI Partner Platform
2. Go to Device
3. Select Remote Management
4. Find the target SUNMI device

a. Filter by group

Select the group where the device is assigned, then choose the target device from the list

b. Search by serial number

If you know the device serial number, enter it in the search bar to find the device directly

5. Confirm that the device is online
6. Hover your mouse over “More” to open the available device actions
7. Use the available remote tools to review device information, start remote assistance, or “Get Log”
8. Download or save the collected log files
9. Attach the logs to the support ticket, QA tracker, or investigation record

SUNMI’s public materials confirm that SUNMI OS supports Remote Assistance and cloud-based device management through the SUNMI Partner Platform.

Public SUNMI support material also references Remote ADB debugging and log acquisition under Remote Assistance.

Method 3: Collect Logs Using File Transfer**

Use this method when the device is already connected via SUNMI Remote Assistance, and you need to retrieve logs or files remotely.

1. Open the SUNMI remote session for the target device
2. Confirm that the device is online and under remote control
3. Go to the bottom-left corner of the remote session screen
4. Click File Transfer
5. Select Get log
6. Wait for the device file directory to load
7. Browse the device storage and locate the folder where the logs are saved
8. Select the required log file or log folder
9. Click OK to capture or download the selected logs
10. Save the downloaded logs and attach them to the support ticket or investigation record

11. Attach the logs to the support ticket, QA tracker, or investigation record

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After Collecting Logs

After uploading or downloading logs, complete the following:

1. Confirm that the log file was successfully uploaded or downloaded
2. Record the restaurant name
3. Record the device type: iMin or SUNMI
4. Record the device serial number, if available
5. Record the date and approximate time the issue occurred
6. Add a short description of the issue
7. Attach the logs to the support ticket, QA tracker, or investigation record
8. Notify the assigned team member that the logs are available for review

Troubleshooting

Best Practice

Always start by uploading logs from the POS screen for standard POS app issues.

Use iMinKit or SUNMI Remote Assistance when the issue involves the device, operating system, printer, network connection, hardware behavior, or deeper troubleshooting.

For urgent issues, collect logs as soon as possible after reproducing the issue. Logs are most useful when they include the exact time and behavior connected to the reported problem.

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Updated on: 05/31/2026