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Printer Management Guide


Introduction


Welcome to our article on "Assigning Printers." Once your Point-of-Sale system has seamlessly detected the available printers, this guide will provide you with an in-depth overview of each function, enabling you to make informed decisions when selecting the appropriate printer for specific job designations. Whether you're running a restaurant, retail store, or any other business, efficiently assigning printers to different tasks can significantly enhance workflow and productivity.


Table of Contents


Three default printer functions available are:

  • Receipt/Bill Printer
  • KOT (Kitchen) Printer
  • Custom Item Printer


Two dynamic printer functions available are:

  • Product-Specific Printer Routing
  • Category-Specific Printer Routing


Default Printer Functions


  • Assigning Default KOT Printer
    The Kitchen Order Ticket (KOT) serves as a digital method for transmitting orders to the kitchen staff. This ticket contains essential information, including the table number, the items ordered, their quantities, and any applied modifiers or add-ons.


Step 1: Navigate through the Settings tab > select Advanced > select Printers.
Step 2: Select your default KOT printer model from your printer assignment panel.
Step 3: Results in it becoming the universal printer that prints all products.


Important Note: Notice that you have the same sets of printers detected for Receipt/Bill, KOT (Kitchen), and Custom Printer. The user will experience duplicated printing if the default printer is the same printer set at the Product-Specific or Category-Specific level.


Assigning Default Bill and Receipt Printer


The bill/receipt printer is utilized to print order bills and transaction receipts, which can be customized for both customer and merchant copies.


Step 1: Navigate through the Settings tab > select Advanced > select Printers.
Step 2: Select your Bill/Receipt printer model from your printer assignment panel.
Step 3: Results in it becoming the universal printer that prints all receipts.


Important Note: Notice that you have the same sets of printers detected for Receipt/Bill, KOT (Kitchen), and Custom Printer. The user will experience duplicated printing if the default printer is the same printer set at the Product-Specific or Category-Specific level.


  • Assigning Default Custom Item Printer


Any order containing custom items only will be received by this printer.
Step 1: Navigate through the Settings tab > select Advanced > select Printers.
Step 2: Select your Default Custom Item printer model from your printer assignment panel.
Step 3: Results in it becoming the universal printer that prints all custom items.


Important Note: Notice that you have the same sets of printers detected for Receipt/Bill, KOT (Kitchen), and Custom Printer. The user will experience duplicated printing if the default printer is the same printer set at the Product-Specific or Category-Specific level.


Dynamic Printer Functions


  • Assigning Product-Specific Routing


Note: You have two options to assign a Product-Specific Routing Printer: through the Dashboard or the POS.


  • Dashboard Version


Step 1: Log in to the eatOS dashboard > select Menu Management > select Products.



Step 2: Hover to the date section and select the pencil icon to edit the existing product or click + New Product to assign printer.



Step 3: Designate printer assignment.



Important Note: Notice that you have the same sets of printers detected for Receipt/Bill, KOT (Kitchen), and Custom Printer. The user will experience duplicated printing if the default printer is the same printer set at the Product-Specific or Category-Specific level.



  • POS Version


Step 1: Navigate through Settings tab > select Menu Management > select Product.


Step 2: Select existing product or + Add button to add a new product and to assign a printer.



Step 3: Designate printer assignment by Assigned Printer pop-up selector.


Important Note: Notice that you have the same sets of printers detected for Receipt/Bill, KOT (Kitchen), and Custom Printer. The user will experience duplicated printing if the default printer is the same printer set at the Product-Specific or Category-Specific level.



Assigning Category-Specific Routing


Note: There are two ways you can Assign a Category-Specific Routing Printer: Dashboard or POS.


  • Dashboard Version


Step 1: Log in to the eatOS dashboard > select Menu Management > select Categories.



Step 2: Hover to the date section and select the pencil icon to edit the existing category or click + New Category to assign printer.



Step 3: Designate printer assignment.



Important Note: Notice that you have the same sets of printers detected for Receipt/Bill, KOT (Kitchen), and Custom Printer. The user will experience duplicated printing if the default printer is the same printer set at the Product-Specific or Category-Specific level.


  • POS Version


Step 1: Tap on Categories


Step 2: Select an existing category name



Step 3: Assign your category to a specific printer station to print from.



Important Note: Notice that you have the same sets of printers detected for Receipt/Bill, KOT (Kitchen), and Custom Printer. The user will experience duplicated printing if the default printer is the same printer set at the Product-Specific or Category-Specific level.


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Updated on: 05/03/2025

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