Articles on: Troubleshooting Guide

Addressing Double Kitchen Ticket Issues

Troubleshooting Printer Issues in POS Settings

Printer problems in your Point of Sale (POS) settings can disrupt your business operations. Follow these step-by-step instructions to troubleshoot and potentially resolve printer-related issues:

Step 1: Access Printer Settings

Open your POS application and navigate to the POS Settings section.
Click on the Advanced tab and select Printers.

Step 2: Clear Printing Queue

Look for the "Detect Printers" option within the Printer Settings.
Press and hold the "Detect Printers" button for 3 to 5 seconds. This action will clear the printing queue and could resolve any printing problems.
A small popup message, reading "Printing Tasks Cleared," will appear at the center of your screen.

Step 3: Test Print

After clearing the printing queue, it's crucial to conduct a test print to verify whether the issue has been successfully resolved. This step ensures that your printer is functioning as expected.

By following these steps, you'll be able to tackle common printer-related challenges within your POS settings. These instructions aim to assist you in clearing printing tasks and guaranteeing the efficient operation of your system.

Still Facing Issues? Contact Our Support Team

If you're still encountering printer problems or facing any additional difficulties, don't hesitate to reach out to our dedicated support team. We're here to provide further assistance and ensure that your experience with our POS system remains seamless.

Please keep in mind that the information provided may be subject to updates and changes. For the most up-to-date guidance, refer to our official documentation or get in touch with our support team.

For immediate help, visit our Helpdesk Support page.

Remember, we're committed to resolving any issues you encounter swiftly and effectively, so you can focus on running your business smoothly.

Updated on: 08/27/2023

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