Articles on: Troubleshooting Guide

Auto-Reconnect After Paper-Reload

Title: Troubleshooting Printer Auto-Reconnect After Paper Reload

Ensuring the seamless operation of your receipt printer is vital for smooth business transactions. If you encounter issues with your printer after reloading paper, this article offers a step-by-step guide to auto-reconnect the printer and address common connectivity problems.

Checking Printer Connectivity:
When facing printer issues after a paper reload, follow these steps to diagnose and resolve the problem:

Is the Printer Online?
Check if the printer is online. Is the red light blinking?

If Yes, Check:

Ensure the paper roll is inserted and properly closed.
Verify the USB, Ethernet, or RJ-11 connection.

If No, Perform the Following:

Check if the printer is detectable in the Printer Advanced Settings.
If detected, test functions like Default Receipt Printer, Fire Order, and Print Receipt.
If not detected, turn off the printer and press the feed button for 3-5 seconds while turning it back on. Allow two sheets of paper to print.
If there's an IP detected on the second printout, proceed to Test Print.
If no IP is detected, retry printer reboot. If the IP still doesn't appear, there may be a local network connectivity issue on-site.

Printer Status and Reconnection:
Once the printer is online and detected:

Check the New Order Screen's status bar for "Printer Disconnected" in yellow.
If present, tap and hold down for 3-5 seconds to reset the status. Perform a Test Print.

Auto-reconnecting your printer after a paper reload and addressing common connectivity issues are crucial for maintaining a smooth operational flow. By following the provided steps and performing necessary tests, you can ensure your printer is back online and functioning properly. If you continue to experience issues or need further assistance, don't hesitate to reach out to our support team. Your printer's seamless functionality is essential for your business's success, and we're here to help you achieve that.

Updated on: 08/16/2023

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