Articles on: Troubleshooting Guide

Card Reader Disconnection or Unbolting

Troubleshooting "Unbolted" Status on Your Card Reader or Terminal

Encountering the "Unbolted" message on your card reader or terminal signifies a dual challenge of disrupted internet connectivity and device linkages. In this article, we'll address this issue and guide you through the steps to resolve it.

1.Site Network Outage:
When the "Unbolted" status emerges, it could be an outcome of a broader network outage. In such a scenario, the recommended response is to advise the merchant to patiently await the eventual restoration of network services. Acknowledging and navigating these temporary disruptions forms a crucial aspect of optimizing operational continuity.

2.Reader Connectivity Issue:
An alternate explanation for the "Unbolted" status lies in reader connectivity problems. To address this, propose a resolution by initiating a reset via simultaneous pressing of the "#" and yellow buttons for a span of 3 to 5 seconds.

If, post-reset, the reader does not transition back to its normal "Bolted" status within approximately a minute, several potential culprits might be involved:

Hardware: Scrutinize the physical components of the card reader for any issues that may be impeding its seamless function.
Connection Points: Ensure stable connections across various junctures to facilitate uninterrupted performance.
Cables: Evaluate cable integrity and connections to rule out disruptions.
Connected Switch (if applicable): In more intricate setups involving switches, verify their functionality and integration.
Re-establishing Reader Connectivity:
After successfully reestablishing reader connectivity and confirming its online status, shift focus to another pivotal facet – the printer.

Check the status bar on New Order Screen for “Printer Disconnected” in yellow.
If Yes
Tap and hold down for 3-5 seconds to reset the status.
Test Print.

If No:
The printer status displayed should be “Printer Connected” in green, meaning everything is connected.

Updated on: 08/23/2023

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