Introduction:

Step into a seamless journey through the culinary world with our KDS management system. From order placement to payment completion, each step is crafted to elevate your kitchen operations and enhance customer satisfaction.

Table of content:

Order Placing
Preparing order

Order Placing

Step 1: From the POS (Point of Sale), New order screen tap the drop down arrow (1a) or slide the setting bar down (1b):



Step 2: Tap on Restaurant then Location Settings



Step 3: Scroll down to External App Features and toggle on KDS Notification.

Note: Please ensure that KDS notification is enabled to activate text message alerts for customers when their order is ready.



Step 4 : Begin to place and order, select an order type and fill in the customer information.

Note: A customer's phone number must be entered to receive text message alerts.



Step 5 : Tap on Fire or the Charge button, this will send the order to your KDS (Kitchen - Display - System)

Preparing order

Step 1: On the KDS (Kitchen Display System) screen, you'll notice that new tickets are tagged as Seen in the status box.



Step 2: To begin preparing orders, tap the Seen button on the ticket. This action changes the status to the "black bell" icon. This icon signifies that the order is currently being prepared.



Step 3: Once the orders are ready, tap the Bell icon on the ticket. This action updates the status to Served. Tapping the Served status indicates that the order is ready for serving.

Note: For customers to receive a text message when order is ready, you will need to tap the Served button.



Step 4: Once the order has been completed and served, the customer will receive a text message that their order is ready!.

Updated on: 02/29/2024