KDS - Unseen and Seen Features
In a busy restaurant environment, managing orders efficiently is crucial. The eatOS Kitchen Display System (KDS) is equipped with features designed to streamline the order management process. Two vital functionalities within the system are the "Unseen" and "Seen" sections. This article will explain their roles and how to use them effectively.
Unseen Orders
Seen Orders
Item Summary and Orders in Queue
Upon receiving new orders, they are initially categorized under "Unseen." This section ensures that your team is aware of incoming orders that have not yet been viewed or acknowledged.
Key Features of the Unseen Section
Order Overview:
Orders are displayed with an itemized list of dishes along with the dine-in number, timestamp, and manager details.
Each order card provides a visual cue with a blue eye icon indicating that the order is pending acknowledgment.
Order Details:
Detailed view of the items in each order, including the quantity and specific dish names.
Orders are divided into food categories (e.g., Pasta, Sandwiches) for easy viewing.
Acknowledging Orders:
To acknowledge an order, click the "Seen" button at the bottom of the order card. This action will mark the order as seen and move it to the "Seen" section for further processing.
Once orders are acknowledged, they move to the "Seen" section. This area helps your team track and manage orders that are currently being prepared or have been completed.
Key Features of the Seen Section
Order Tracking:
Similar to the Unseen section, orders are listed with detailed information, timestamp, and manager details.
The eye icon in this section turns grey, indicating that the order has been viewed.
Preparation Status:
Orders can be marked with a completed or notification icon (e.g., bell icon) when dishes are ready for serving.
Visual cues help identify which orders are in progress and which are completed, allowing for efficient workflow management.
Order Management:
Seen orders provide the team with an overview of the current workload, ensuring that no order is missed.
Managers can revisit order details if necessary, maintaining a record of all actions taken.
Item Summary:
Located on the right side of the screen, this section provides a summary of all items for preparation. It helps track the volume and type of dishes queued for cooking.
Orders in Queue:
Displayed at the bottom of the screen, this indicator shows the number of orders currently in the queue. It provides a quick snapshot of the pending workload, helping the team stay organized and on schedule.
Improved Order Accuracy: Ensures that all orders are acknowledged and handled efficiently, reducing the chances of missing or incorrect orders.
Enhanced Efficiency: Clear categorization and visual cues help manage orders swiftly, especially during peak hours.
Better Workflow Management: Keeps the team informed about the status of each order, aiding in better coordination and faster service.
By utilizing the "Unseen" and "Seen" features effectively, your restaurant can maintain a smooth order management process, ensuring timely and accurate delivery of dishes to your customers.
Conclusion
Understanding and using the "Unseen" and "Seen" features on the eatOS KDS can significantly enhance your restaurant’s operational efficiency. By keeping track of orders at every stage, from receipt to preparation, you can ensure a seamless, error-free service that keeps your customers satisfied.
Table of Contents
Unseen Orders
Seen Orders
Item Summary and Orders in Queue
Unseen Orders
Upon receiving new orders, they are initially categorized under "Unseen." This section ensures that your team is aware of incoming orders that have not yet been viewed or acknowledged.
Key Features of the Unseen Section
Order Overview:
Orders are displayed with an itemized list of dishes along with the dine-in number, timestamp, and manager details.
Each order card provides a visual cue with a blue eye icon indicating that the order is pending acknowledgment.
Order Details:
Detailed view of the items in each order, including the quantity and specific dish names.
Orders are divided into food categories (e.g., Pasta, Sandwiches) for easy viewing.
Acknowledging Orders:
To acknowledge an order, click the "Seen" button at the bottom of the order card. This action will mark the order as seen and move it to the "Seen" section for further processing.
Seen Orders
Once orders are acknowledged, they move to the "Seen" section. This area helps your team track and manage orders that are currently being prepared or have been completed.
Key Features of the Seen Section
Order Tracking:
Similar to the Unseen section, orders are listed with detailed information, timestamp, and manager details.
The eye icon in this section turns grey, indicating that the order has been viewed.
Preparation Status:
Orders can be marked with a completed or notification icon (e.g., bell icon) when dishes are ready for serving.
Visual cues help identify which orders are in progress and which are completed, allowing for efficient workflow management.
Order Management:
Seen orders provide the team with an overview of the current workload, ensuring that no order is missed.
Managers can revisit order details if necessary, maintaining a record of all actions taken.
Item Summary and Orders in Queue
Item Summary:
Located on the right side of the screen, this section provides a summary of all items for preparation. It helps track the volume and type of dishes queued for cooking.
Orders in Queue:
Displayed at the bottom of the screen, this indicator shows the number of orders currently in the queue. It provides a quick snapshot of the pending workload, helping the team stay organized and on schedule.
Benefits of Using Unseen and Seen Features
Improved Order Accuracy: Ensures that all orders are acknowledged and handled efficiently, reducing the chances of missing or incorrect orders.
Enhanced Efficiency: Clear categorization and visual cues help manage orders swiftly, especially during peak hours.
Better Workflow Management: Keeps the team informed about the status of each order, aiding in better coordination and faster service.
By utilizing the "Unseen" and "Seen" features effectively, your restaurant can maintain a smooth order management process, ensuring timely and accurate delivery of dishes to your customers.
Conclusion
Understanding and using the "Unseen" and "Seen" features on the eatOS KDS can significantly enhance your restaurant’s operational efficiency. By keeping track of orders at every stage, from receipt to preparation, you can ensure a seamless, error-free service that keeps your customers satisfied.
Updated on: 09/01/2024
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