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Leveraging eatOS Customer Feedback for Improved Restaurant Services

eatOS understands the importance of customer feedback in enhancing restaurant services. Our integrated support system empowers your restaurant to seamlessly collect feedback through digital receipts and engage in direct communication with your guests. In this helpdesk article, we'll guide you through the process of utilizing eatOS customer feedback to better understand your restaurant's performance and engage with your guests effectively.

Table of Contents

Collecting Customer Feedback
The Value of Guest Feedback
Managing Customer Feedback
Responding to Feedback
Active Customer Engagement

Collecting Customer Feedback:

Direct Feedback through Digital Receipts: With eatOS, your customers can conveniently provide feedback through the digital receipt they receive after their dining experience. This allows for quick and hassle-free feedback submission.

Direct Communication: The eatOS dashboard facilitates direct communication with your guests, enabling you to deliver timely responses to their feedback. This real-time interaction helps address and resolve any issues promptly.

The Value of Guest Feedback:

Guest feedback serves as a valuable resource for your restaurant in several ways:

Service Improvement: Feedback highlights areas where your restaurant excels and areas that may need improvement. Use this information to enhance your services and overall customer experience.

Employee Performance Evaluation: Assess the performance of your employees by reviewing feedback. Recognize outstanding service or provide additional training as necessary.

Managing Customer Feedback:

Viewing Feedback Reports: In your eatOS dashboard, you can access feedback reports that provide a comprehensive overview of customer feedback. These reports include details such as:

Date created.
Order number
Order date
Customer phone number
Customer name or email
Check ID

Responding to Feedback:

To engage with customer feedback, follow these steps:

Step 1: Tap the three-dot icon next to the feedback entry.
Step 2: Select "Edit" to respond.
Step 3: Enter your response message in the message box.
Step 4: Click "Send" to communicate with your customer.

Active Customer Engagement:

By actively engaging with customer feedback through eatOS, you demonstrate your commitment to customer satisfaction and continuous improvement. This fosters a positive relationship with your customers and encourages them to return to your restaurant.

Incorporating guest feedback into your restaurant's operations is a powerful way to stay competitive and deliver exceptional dining experiences. With eatOS, you have the tools to collect, analyze, and act upon customer feedback effectively.

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Updated on: 05/24/2024

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