Getting Started with Epson TM-m50

Introduction

The Epson TM-M50 is a versatile and reliable receipt printer designed to meet the diverse needs of businesses. With cutting-edge technology and a commitment to performance, Epson continues to deliver innovative solutions for retail and restaurants.

Table of contents

Getting Started
Hardware Setup
Detecting Printer
Troubleshooting

Getting Started

Unboxing and Contents

1. Carefully unpack the printer and check if all the components are included, such as the printer unit, power cable, interface cable, user manual, and any other accessories.

2. Familiarize yourself with the printer’s physical features, such as the power button, paper feed button, and connectivity ports.

Hardware Setup

Power Connection:

Plug in the printer using the provided power cable and turn it on. Ensure that you connect it to a power source compatible with the printer's specifications.





Paper Roll Installation:

Load thermal paper into the paper roll holder. Make sure to follow the instructions in the user manual regarding the correct way to load the paper to avoid jams or printing issues.

Detecting Printer

Note: Please see the Point of Sale - Advanced - Paired Printer for steps to add a printer to eatOS app.


Test Print

Step 1: Be sure you have the eatOS app open and are logged in. The specific user does not matter.

Step 2: From your new order screen tap the drop-down arrow (a) or slide the setting bar down (b):



Step 3: Select Advanced



Step 4: On the left-hand side of your screen, select Paired Printers



Step 5: Tap on Detect Device. Follow by selecting your default KOT printer, receipt printer, and custom item.

Step 6: Tap on Test Printer

Note: The test print function specifically applies to receipts. Once you’ve selected the default Bill/Receipt printer model, you can initiate a test print to preview the bill and receipt templates. This confirms the successful connection of your printer. For testing kitchen tickets, simply create a test order and send it to your kitchen.

Troubleshooting

Here are some steps you can take if you're printer seems to be functioning incorrectly or not at all:

Make sure the paper is installed correctly

Make sure the printer is on

Check your connections whether they are USB or RJ45 (Ethernet)

For additional info or troubleshooting, turn the printer off. After the printer is powered down, hold down the feed button and keep holding it while turning the printer back on. The printer should start printing diagnostics and information that includes MAC address, IP info, etc.

What does an orange light indicate on my printer?

A flashing orange light on a printer can mean a few things but it usually means a problem of some kind.

Flashing orange light

Open the printer's cover and make sure the paper is not jammed.
Close the printer's cover.
Turn the printer off, then back on.

Solid orange light

Open the printer's cover.
Remove the roll and reload it so it feeds up from the bottom of the roll. If there is no paper left, load a new roll.
Close the cover on the paper.
If the light does not turn off, power the printer off and on and wait for a solid blue status light.

Updated on: 04/17/2024